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frequently asked questions

  • Do you accept offline payments?
    Yes, we do. We accept offline payments from customers with a Malaysian bank account and customers based in Malaysia via online transfer or CDM.
  • I am based in Malaysia. Can I pay in Malaysian Ringgit?
    Of course! Please email us your order confirmation number to to receive more information on offline payment options and your payment amount in Malaysian Ringgit.
  • Can I visit your studio?
    Yes! We are currently based in Kuala Lumpur and accept studio visits by appointment only. Please email to make an appointment.
  • Do you only sell online?
    We sell our our jewellery primarily online but we do join bazaars/fairs/pop-ups from time to time. Follow us on Facebook or Instagram for updates on our next event.
  • Do you do next day/same day delivery?
    Unfortunately due to the nature of our jewellery being hand made to order in our studio, it usually takes about 2-3 weeks for your order to be ready for shipment. However, we do have ready stock in the studio sometimes which can be shipped out within 1 week. Leave us a message or chat with us using the chat function on the website to enquire about current availability.
  • Do you do international shipping?
    Yes we do. You can find our full rates at check-out.
  • How do I return an item?
    If you are not happy with your purchase, simply notify us at within 7 days of receiving the product. Please refer to our Shipping & Returns policy for more info.
  • Do you offer free shipping?
    Oh yes! We offer free shipping on orders over USD$100/MYR400 for West Malaysia and USD$150/MYR600 for East Malaysia. Otherwise there's a flat delivery rate of MYR10 (West Malaysia) / MYR20 (East Malaysia) We are not able to offer free delivery for our international customers yet, but we're actively looking for ways to make that possible one day.
  • Can I order customized jewellery?
    We can discuss that possibility based on existing designs available on our website, write to us at and tell us what you have in mind!
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